Refund Policy
Refund Policy
We accept returns within 30 days of delivery. This policy outlines the conditions and procedures for returns and refunds at Domiciano.
Eligibility Conditions
To be eligible for a return, items must be unworn, unwashed, with tags attached, and in their original packaging. Please ensure that all return conditions are met to qualify for a refund.
Return Window
Returns must be initiated within 30 days from the date of delivery. After this period, we cannot accept returns.
How to Initiate a Return
To initiate a return, please email us at contact@domicianogroup.com. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed with your return.
Return Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or we made an error in your order. In such cases, please contact us for a prepaid return label.
Refund Method
Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Restocking Fees
We do not charge restocking fees for returns.
Non-Returnable Items
- Final-sale items
- Personalized or customized products
- Worn or washed merchandise
- Intimate apparel
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.
FTC Mail Order Rule Right
If we are unable to ship your order within the promised timeframe, you may cancel for a full refund before shipment per FTC regulations (16 CFR Part 435).
State-Specific Consumer Rights
California
California residents have specific refund rights under California Civil Code §1723. This policy is intended to satisfy those disclosure requirements and does not waive any consumer protections under California state law.
New York
Under New York General Business Law §218-a, we provide a mandatory written refund policy. If no policy is posted, consumers are entitled to a 30-day refund right. For questions, contact us at contact@domicianogroup.com.
Massachusetts
Massachusetts law requires that any 'All Sales Final' or return restrictions be clearly disclosed before purchase. For inquiries, please contact us at contact@domicianogroup.com.
Florida
Florida law mandates a conspicuous notice of our return policy. Absence of such notice entitles consumers to a 7-day return right. For more information, email contact@domicianogroup.com.
Hawaii
Hawaii requires a conspicuous sign disclosing the refund policy. Failure to provide this entitles consumers to a refund. Contact us at contact@domicianogroup.com for assistance.
Utah
Utah law requires adequate disclosure of the return policy on our website. Absence of disclosure entitles consumers to a refund. For questions, reach out to contact@domicianogroup.com.
Connecticut
Connecticut law provides a 7-day refund right if no refund policy is posted. For further details, contact contact@domicianogroup.com.
Virginia
Virginia law requires the refund policy to be 'readily noticeable' at the point of sale. For inquiries, please email contact@domicianogroup.com.
Damaged / Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@domicianogroup.com. We will replace or refund the item regardless of the standard return window.
Last Updated: April 2026